Customer information

0. Adress- and bankdetails

1. Delivery cost

2. Delivery time

3. Returns

4. Gift service

5. Complaints

 

0.         Adress en bank details

Adress

BeterLeven.net

Hoornbloemlaan 4

3452 BM Vleuten

The Netherlands

        Tel: (0031) (0)6 - 46 03 73 87

e-mail: info@beterleven.net

        

        Chamber of Commerce Utrecht: 30281930

VAT nr. : NL002140026B62

 

Bank details

Company name: BeterLeven.net

Place: Vleuten, The Netherlands

IBAN: NL61 TRIO 0390 4533 31

BIC: TRIONL2U

 

1.         DELIVERY COST

I  Delivery costs Netherlands

  • Delivery costs for shipping within the Netherlands
  • € 0 - € 20,= : € 6,95
  • € 20 - € 40,= : € 4,95
  • € 40 - € 50,= : € 2,95
  • > € 50,= : € 0. Free delivery !

 

  • Price for a letterbox delivery€ 4,95. In the Netherlands your package will be shipped by letter if possible. Max. dimensions for a letter are: 38 x 26,5 x 3,2 cm. Please contact us if you are no sure what to choose.

 

II  Delivery costs Belgium/ Europe zone 1

Shipping cost for a package to Europe Zone 1 (0 - 30 kg):

Zone 1: Belgium, Denmark, Germany, France, Greece, Hungary, Luxembourg, Austria, Poland

  • € 0 - € 20,00 : € 9,95
  • € 20,00 - € 40,00 : € 7,95
  • € 40,00 - € 60,00 : € 5,95
  • € 60,00 - € 80,00 : € 3,95
  • > € 80,00 : € 0,00. No delivery costs for a package worth more than € 80,00

 

Shipping costs for a package to Europe Zone 2 (0 - 10 kg):

Zone 2: Bulgaria, Estland, Finland, Ireland, Italy, Croatia, Letland, Latvia, Portugal, Spain, Sweden

  • € 0 - € 20,00 : € 19,95
  • € 20,00 - € 40,00 : € 17,95
  • € 40,00 - € 60,00 : € 15,95
  • € 16,00 - € 80,00 : € 12,95
  • € 80,00 - € 100,00 : € 9,95
  • € 100,00 - € 150,00 : € 6,95
  • € 150,00 - € 175,00 : € 3,95
  • > € 175,00 : € 0,00. No delivery costs for a package worth more than € 175,00

 

Delivery time in Europe will take from 2-3 days (Western Europe) and 6-7 days (East-European countries).

 

III   Delivery costs with destination World

Choose option delivery option destination: world.

Shipping cost for a package with destination World up to 2 kgs are € 15,00*

  • When spending less than € 10,00 --> € 17,50 will be charged for parcel post
  • When spending from € 70,00 --> € 10,00 will be charged at parcel post
  • When spending from € 150,00 --> no shipping costs
        

For heavier parcels with a world destination between 2 and 5 kg choose the option "Parcel post destination world 2-5 kg"

The cost for a parcel with world destination between 2-5 kg is € 29.95.*.

  • When spending from € 70.00 the shipping costs are € 18.50.
  • When spending from € 200.00 shipping cost are € 7.50

 

2.     DELIVERY TIMES AND DELIVERY

NB. Exceptions to delivery times below (during our vacations) are always indicated on our homepage (and on the product page).


Indication delivery times

If you have chosen the options "send parcel within the Netherlands" or "send letterbox within the Netherlands" during the ordering process, we will ship your order with DHL (e.g. The Netherlands, Belgium, Germany) or DPD/ PostNL (div. other countries).

Within the Netherlands: orders placed and paid on working days before 14.00 hours, will be delivered the next day (Tuesday to Saturday) with the exception of weekdays and exceptional situations such as crowds at the post office. Days / vacations that we do not ship are indicated on the site.

Large baskets sometimes have to be removed from our storage and then the delivery time can be up to one day. In an incidental case that there is a stock error, we will let you know as soon as possible.

With DHL the packages are delivered within NL the next day after shipment (Belgium 1-2 days).

You need to choose the right shipping option during the ordering process. In principle, we ship the orders in the most economical way for us.

During the ordering process you can indicate your preference for a delivery day (see delivery options during the ordering process).

You will always receive an e-mail notification about the moment of shipment. You will receive the track-trace data from DHL in a separate mail. In the track-trace screen of DHL you can usually adjust your delivery time or choose to pick up your package at a DHL service point near you.

 

Issued at DHL (destination Netherlands)   Delivery on     
 Monday  Tuesday 
 Tuesday  Wednesday
 Wednesday  Thursday
 Thursday

 Friday

 

 Friday Saturday

    

Virtually all mail items that are put on the bus before the bus lighting are delivered the next working day. DHL strives to achieve the stated delivery time, but does not give any warranties.

At destination Belgium a delivery time of about 1-2 days applies.

Destination rest of Europe or world are shipped either with DHL or DPD and can take between 2-7 days depending on the destination.


Availability of products

If the bar on the product display is red, it means that the product is currently not available. The article is then in order or has yet to be ordered. Sometimes this means that an item can no longer be delivered. Click on "Question steal" at the product to get more information or call us on +31- (0)6 46 03 73 87.

Do you want to know when the item that is not (now) in stock is back or order more copies? Mail us at info@beterleven.net or call 06-46 03 73 87 and we will be happy to let you know if and when delivery can be made again.

In principle, green means that the article is in stock, but it can occasionally happen that there is a problem with the delivery. Of course you will be informed a.s.a.p. Should an ordered and paid article eventually turn out to be completely out of stock within the desired period, you will of course receive the transferred money back.


3.     EXCHANGE & RETURN

As a consumer in accordance with article 6 to 8 of our terms and conditions, you have the right to revoke your order within 21 days after delivery. You can return unwanted items, provided they are not used or worn.

Upon return you will receive the amount of the purchase invoice (including shipping costs) as soon as possible after receipt of the articles by BeterLeven. The shipping costs you make when returning are for your account.

In case of a partial return, the purchase invoice will be recalculated and any underpaid shipping costs will be deducted from the returned item.

In case of an exchange, you will receive the amount of the purchase invoice (including shipping costs) back a.s.a.p. after receipt of the articles by BeterLeven. The shipping costs you make for the return are for your account. The shipping costs of the new article to be shipped are for the account of BeterLeven.net. You pay shipping costs only once.

When you wish to return and / or exchange, you must notify BeterLeven in writing by e-mail (info@beterleven.net) and mention the ordernumber. We can then inform you further about the procedure.

The purchase amount to be returned and shipping costs first shipment (if the entire order has been returned) will be settled after the exchanged item has been received back by BeterLeven.

The refund of the purchase amount will take place as soon as possible, but at the latest within 14 days after receipt of the returned article. In principle you will receive a refund on your iDeal c.q. Paypal-payment. In case of manual payment we will return to the used bank account.


4.      FREE GIFT SERVICE

BeterLeven.net will be happy to pack your gift or gift basket for you free of charge. Choose the type of paper when ordering.

How to do so? During the order and payment procedure you can choose whether you want gift wrapping (click on the link delivery options next to the gift symbol) and then tick one of the indicated types of wrapping paper. If you have any comments, please mark in the box which item you would like to have wrapped (if you have ordered more than one item).

During the order procedure, choose the option 'other delivery address' if you want the gift to go directly to the lucky recipient, and fill in the address of the recipient of the gift. Fill in your own details in the invoice address.

 

Send greeting card

Send an appropriate greeting card and let us write down your personal message for you and send it to the recipient (possibly with a nice gift). Buy a card in the greeting card section and enter your text in the delivery options or comment on your order.

You can also choose the exact day of delivery in the delivery options!

Here are some of our cards. The themes of the cards are: birthday | strength | good trip | married | birth boy | birth girl | baby | new home | etcetera

 

5.     COMPLAINTS PROCEDURE

Do you have a complaint about an article or about (the delivery of) your order?

For reporting a complaint a different procedure applies than for returns. We ask you to report the complaint to us within a few days. This can be done by phone on +31 (0)6-46 03 73 87 or by e-mail (info@beterleven.net).

We will, in consultation with you, solve the problem as soon as possible. If you notify us of your complaint by e-mail, please state your order number and telephone number so that we can contact you.